To be eligible for a return, your item must also be in the original packaging. If the item is damaged by you the customer, we do not offer refunds or exchanges.
To complete your return, we require a receipt or proof of purchase.
Refunds are only permitted to items that are received faulty or stop working/do not work as described, with in the 30 days of receiving them. To be eligible for a return, your item must also be in the original packaging. If the item is damaged by you the customer, we do not offer refunds or exchanges. We highly recommend you read the full description of products before placing an order, neglecting in doing so will not allow you to apply for a refund/exchange. If a replacement is sent out and the same incident occurs with the item you are then condemned from receiving a refund.
If you the customer does not pick up the parcel when delivered and parcels are sent back to our warehouse(s); parcels being lost in the process, we German Lights are not responsible for this and refunds/exchanges will not be permissible.
Refunds/cancellations cannot be made once your parcel has been shipped, when placing a order please read the full product description and if its applicable for your car, negligence in failing to do so can result in your order not being refunded. If the item is damaged you must show proof of this by sending a picture of the damaged item to firstname.lastname@example.org. All our items are inspected and quality checked before leaving our warehouse, we do not send damaged goods to any of our valued customers. By purchasing on our site you agree to our terms of and conditions we host.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.